Terms of Service & Policy — SMM Party
Welcome to SMM Party. By using our website or depositing funds, you fully and unconditionally agree to all the policies and terms outlined below. You also acknowledge that you are fully aware of the ongoing updates made by various social media platforms.
1. Deposit & Refund Policy
Acknowledgment & Agreement: By making any deposit on the website, you acknowledge, agree, and declare full awareness that social media platforms undergo periodic updates that may affect the speed or stability of certain services.
Core Non-Refundable Rule: All deposits on the website are final and automatically non-refundable to any external payment method (such as Instapay, Vodafone Cash, Binance, Visa, etc.) after the top-up is completed. Deposits are to be used exclusively to purchase services available within the website.
Refund Exceptions (Exclusive Management Right): Refunding money outside the website is strictly at the management's sole discretion and only under the following conditions:
If prior agreement was made via a support ticket following management's direction to deposit for testing a custom service, and the site failed to deliver that service.
If management decides to discontinue providing services to the user or no longer wishes to maintain a business relationship for any reason management deems appropriate.
Payment Disputes & Chargebacks: Opening any dispute or chargeback via a bank or payment gateway without prior contact and agreement with support is strictly prohibited. Opening a dispute without permission leads to immediate and permanent account termination, cancellation of all active orders, and forfeiture of remaining balance.
2. Restricted Content & Link Policies
Using the website to place orders containing the following is strictly forbidden:
Sexual or Adult Content: Any links to pornographic materials or sexually suggestive content.
Gambling & Betting: All links related to betting sites, gambling apps, or lottery accounts.
Illegal Content: Any links promoting fraud, violence, hate speech, extremism, or intellectual property infringement.
Shortened or Segmented Links: Links generated using unauthorized link shorteners, or placing multiple overlapping orders on the same link simultaneously.
⚠️ Important Notice: Any order containing prohibited content will be canceled immediately without a refund, and the website reserves the right to permanently ban the violating account.
3. Pre-Order & Custom Services Policy
Reading Service Descriptions: Users must carefully read all service details and descriptions (expected start time, daily speed, drop rate, service type) before confirming an order.
Algorithm Compliance: All our services are designed to be fully updated and compliant with social media platform algorithms.
Requesting Custom Services: If there is a service running on an external server or website that you would like us to provide, contact our support team and we will work to source it for you at the best quality and price.
Public Account Requirement: The targeted account or page must be set to Public and not Private. Any order submitted for a private account will be considered completed or canceled without a refund.
Correct Link Format: The user assumes full responsibility for providing the correct link format as specified in the service description.
4. In-Progress Policy
No Duplicate Orders: Placing two consecutive orders for the same link before the first order is completely finished is prohibited.
Unofficial Splitting: Splitting quantities for the same link using unofficial third-party tools or submitting a new split request before current execution ends is strictly forbidden.
No Changes During Execution: Changing your username, deleting the account/post, or making the account private while an order is active is strictly prohibited. If this occurs, execution stops and the service is marked as completed automatically.
5. Post-Order & Refill Policy
Start Count Condition for Refills: To qualify for a refill, the current counter must not be lower than the Start Count listed in the original order details. If the count falls below the starting point, the right to claim a refill is forfeited.
General Refill Conditions:
Refills are only accepted for services that explicitly state a guarantee in their title or description.
The account must remain Public with no changes to the username or link.
No refill will be provided if services were purchased for the same link from an external website during the guarantee period.
Automatic Cancellations: Automatic cancellations occur only when a service fails or the link is rejected by the system, in which case funds are automatically returned to your account balance on the website.
6. Support & Ticket Policy
Communication Channel: All inquiries and technical issues (or requests for new services) are handled exclusively through the internal Ticket system.
Required Ticket Details:
Select the appropriate department (Order, Deposit, Custom Service Request, General Inquiry).
Accurately enter the Order ID if the inquiry pertains to a specific order.
Clearly describe the issue or requested service without repeating tickets.
Response Time: Tickets are answered within 5 minutes to 12 hours maximum, depending on workload and operational hours.
Conduct & Etiquette: Submitting duplicate tickets for the same issue (Spam Tickets) is prohibited. Inappropriate language or abuse toward the support team is strictly forbidden and results in immediate ticket closure and revocation of support privileges.